Forms

Event ManagersAdministrators

Forms allow you to customize the information collected from attendees at different stages of your event. You can collect additional details during registration, when bookings are made, and gather feedback after your event concludes.

Each event can have up to three different types of forms, and each form can have multiple questions with various answer formats.

Types of forms

Registration form

A registration form collects additional information from attendees when they first register for your event. This is useful for gathering details you need before bookings are made.

Common use-cases

• Collecting accessibility requirements
• Understanding attendance expectations
• Gathering parent/guardian contact preferences
• Additional student information

Responses to questions on registration forms can be visible to all staff as part of their bookings, or only Event Managers and Administrators.

Booking form

A booking form collects information specific to each individual booking made by an attendee. This is useful when you need different information for each appointment or time slot.

Common use-cases

• Topics to discuss (parent-teacher conferences)
• Special requirements for the appointment
• Student-specific questions
• Equipment or sizing needs (uniform fittings)

Responses to questions on booking forms can be visible to all staff as part of their bookings, or only Event Managers and Administrators.

Feedback form

A feedback form is sent to attendees after your event concludes, allowing them to share their experience and provide comments. Feedback forms help you improve future events and understand what worked well.

Common use-cases

• Event satisfaction ratings
• Suggestions for improvement
• Specific feedback about staff or facilities
• Net Promoter Score (NPS) questions

Feedback responses are only visible to Event Managers and Administrators.

Types of questions

Forms support several different question types to match how you want attendees to respond:

• Single-line text - Short text input (uniform sizes, extra attendees, single-word answers)
• Multi-line text - Long text input (comments, detailed responses)
• Dropdown - Menu where you can choose one option from a list
• Radio - Radio buttons (choose one option, shown as buttons)
• Checkbox - Multiple checkboxes to choose one or more options
• Rating - Star rating from 1-5 stars

tip

Use Dropdown or Radio when you want attendees to choose one option. Use Checkbox when they can select multiple options.

Setting up a form

1. Go to the Events page and click on the name of your event.
2. Click Forms.
3. Click Set up or Edit form on the form type you want to configure.
4. Click Add Question to add a new question to the form.
5. Enter your question, choose the question type, and set whether it's required.

You can add as many questions as you need to each form.

Configuring feedback settings

Feedback forms have additional settings that control when and how feedback is collected:

1. Go to the Events page and click on the name of your event.
2. Click Forms.
3. Click Edit form on the Feedback form card.
4. Configure the following settings:
   • When to send feedback requests - Choose how many days after the event to email attendees
   • Feedback period - How many days attendees have to respond after receiving the email
   • Introduction message - Optional custom message shown at the top of the feedback form
   • Submitted message - Optional custom message shown after feedback is submitted

When feedback is sent

Feedback requests are sent automatically via email to attendees who:

• Have opted in to receive emails from ClassLark
• Have at least one booking
• Have not already submitted feedback

Each attendee receives a link that expires after the configured feedback period.

note

No feedback emails will be sent if your feedback form is set to "Don't ask for feedback"

Viewing feedback responses

Once attendees have submitted feedback, you can view all responses in a table format:

1. Go to the Events page and click on the name of your event.
2. Click Forms.
3. Click View responses on the Feedback form card.

The responses page shows:

• When each response was submitted (in your local timezone)
• Answers to each question
• Total number of responses received

You can use this data to identify trends, common themes, and areas for improvement in future events.

Feedback responses can also be downloaded as a CSV or PDF file using the Reports section of the event.

Removing a question

danger

Removing a question will permanently delete all responses collected for that question. This cannot be undone.

To remove a question from a form:

1. Go to the Events page and click on the name of your event.
2. Click Forms.
3. Click Edit form on the form type containing the question.
4. Click the trash icon next to the question you want to remove.
5. Confirm the deletion.

Best practices

• Keep forms short - Only ask for information you truly need. Shorter forms have higher completion rates.
• Use clear labels - Make questions easy to understand without explanation.
• Mark optional questions - Set questions as "optional" if they're nice-to-have but not essential.
• Test your forms - Register a test attendee and complete the forms to ensure they work as expected.
• Review responses regularly - For feedback forms, check responses periodically to identify actionable insights.