Check-Ins

Check-ins allow you to track attendee arrival at your event in real-time. This feature is especially useful for multi-day events or when you need to monitor attendance.

Enabling check-ins

Before attendees can check in, you must enable the check-in feature for your event:

1. Click on Events in the main menu.
2. Choose the event name from the list, and click Settings.
3. Under the Check-In section, enable Allow check-in.
4. Click Save Changes.

Once enabled, staff members can check in attendees using either manual lookup or the kiosk mode.

Check-in methods

There are two ways to check in attendees:

Kiosk Mode

Ideal for high-traffic events where attendees need to check in quickly, Kiosk Mode allows you to set up a mobile device with a camera to scan QR codes provided to attendees.

Kiosks can be unattended for self-scanning by attendees, or can be used by staff to scan QR codes.

Read more about Kiosk Mode

Manual lookup

Perfect for occasional check-ins or when helping attendees at a reception desk:

1. Click on Events in the main menu.
2. Choose the event name from the list, and click Check-Ins.
3. Enter the attendee's email address or last name in the search field.
4. Click Check In next to the attendee's name.

The system will prevent duplicate check-ins if an attendee has already checked in on the same day.

Check-in statistics

The Check-Ins page provides real-time statistics about event attendance:

Overall statistics:

• Total unique check-ins (across all event days)
• Total registered attendees
• Overall attendance rate

Today's statistics:

• Total on-site today
• Expected attendees (those with bookings today)
• Expected attendees who checked in
• Extras (attendees without bookings today who checked in)
• No-shows (attendees with bookings who haven't checked in)

Check-in history:

View a complete list of all check-ins including:

• Attendee name and email
• Check-in date and time
• Check-in method (QR Kiosk or Staff Lookup)
• Staff member who processed the check-in

This data can be exported using the All Check-Ins report from the Reports section.

Per-day check-ins

The system allows attendees to check in once per day for multi-day events:

• On Monday, an attendee checks in → recorded for Monday.
• On Tuesday, the same attendee checks in again → recorded for Tuesday.
• If they try to check in again on Monday → prevented with "Already checked in today" message.

This ensures accurate daily attendance tracking while preventing duplicate check-ins on the same day.

Tips

For better attendance tracking:

• Review daily statistics to identify attendance patterns
• Use the "No-shows" count to follow up with expected attendees
• Export check-in data regularly for your records
• Compare check-in rates across different event days